Agency Account Manager

Full Time

Salary Dependent on Experience 

Commencing asap


We’ve been established for over 20 years and in this time have maintained being the largest independent advertising and marketing agency in the region, something we’re immensely proud of. We’ve secured this position by nurturing successful partnerships with our clients through our exceptional service levels. Outstanding service levels don’t just happen overnight, it always needs continual investment and a lot of passion from our team in order to deliver.

We employ only the most talented people to join our team. We constantly encourage accelerated learning and training and work together as a team to ensure our clients continue to trust and respect our marketing skills. We also have a consultancy arm of the business so strategy and commercial thinking are incredibly key to what we deliver for our clients and what sets us apart in the region. We offer clients the opportunity to have a single agency capable of the highest levels of skill in every specialism.

We have a mix of clients from many different sectors and industries, ranging from regional to international.
No day is ever the same at C+W, there are always new challenges to face – which we love!

The agency is going from strength to strength and we are continually winning new clients.


This is a mid-level position with implementation, project management and ball juggling required as well as a need to advise clients and think strategically. It would suit someone with a couple of years of account management under their belt and a good understanding of the marketing industry – someone who can manage a small portfolio of clients, contribute effectively to meetings and consider client projects from a strategic point of view but also happy and able to support Directors with implementation of larger accounts.

The candidate needs to have a strong understanding/experience of social media for clients, including knowledge on the different platforms and how they can be best utilised, content planning, content writing, campaign ideas, etc.

Key Responsibilities: 

  • Managing own set of clients with full responsibility of client servicing and account growth
  • Supporting Directors on larger accounts to implement strategies and plans
  • Management of projects from start to finish, including coordinating internal teams and third parties to deliver projects on time and on budget
  • Costing jobs and managing account profitability
  • Liaising with third party suppliers, negotiating rates and booking work
  • Finance admin including estimates, POs, invoices and forecasts


The successful candidate will need to demonstrate:

  • Account Manager or Marketing Manager level experience (client or agency side)
  • Knowledge of the full marketing mix
  • Experience in managing social media for clients
  • Commercial thinking for clients and for C+W
  • Ability to multi-task clients and deadlines
  • Experience in providing the best in client servicing
  • Excellent attention to detail
  • Strong verbal and written communication skills
  • Understanding of budgets, forecasts and P&L
  • Computer literate (Word, PowerPoint, Excel)
  • Ability to lead client meetings
  • Full driving licence
  • Desire to work for C+W


The following experience is desirable but not essential as training can be provided:

  • Sage knowledge
  • Media planning / negotiating / buying
  • Print processes and procurement


Personality-wise, we’re looking for someone with the following attributes:

  • Confident but genuine and down to earth
  • Passionate about marketing and our industry
  • Effective time manager and able to juggle and prioritise workload
  • Excellent attention to detail and process management
  • Supportive team player
  • Can-do attitude with an ability to hit the ground running
  • Positive and creative outlook
  • Stays calm under pressure


As much as we’re passionate about our clients and what we do, we’re equally as passionate about our team. We’re really pleased this was acknowledged by winning both “Employer of the Year” at the 2018 Venus Devon & Cornwall Awards and the “Wellbeing” category at the Space Awards in November 2018. We want our new Account Manager to support wellbeing in the agency because by doing so we all play our own part in a thriving, happy and motivated working environment, which is something we consider important for everyone here at Chalk +Ward.

Of course, we always believe in being professional, but we never lose sight of the fact we work in a fun and innovative industry. A happy team means happy clients.

We offer: 

  • 20 days annual leave plus bank holidays
  • In addition, we also gift 3 extra days holiday to enjoy over the Christmas break. We think it’s
    important that everyone gets a well-earned rest over the festive period to spend quality time with
    friends and family
  • Free parking at our beautiful city centre location – this can also be used out of hours which is so handy when visiting town!
  • Summer and Christmas parties where we gift extra time off for the team to get together and have loads of fun!
  • Hybrid approach to working with a minimum of 2 days (Tuesdays & Thursdays) in the office to collaborate, communicate, get creative and socialise
  • Flexible working hours when required on ad hoc basis to support with childcare, appointments and
    your wellbeing
  • Support and investment to help put you through Chartered Institute of Marketing training
  • Further online training courses and webinars to help support learning and development where we
    encourage time out each month to undertake
  • We were the first small business in the South West to sign up to the ‘Time to Change Employer
    Pledge’, demonstrating our commitment to ending mental health discrimination in the workplace
    and making sure that employees who face these problems feel helped and supported, We have an
    open door policy to chat and share anything that might be causing you upset or worry and we’ll
    provide the support you need to help get through any challenging times
  • Quarterly ‘Career Conversations’ to ensure that your career is progressing in the way you want it to
  • To support our green creds, we have a Cycle to Work scheme and a bike rack to securely store your
    2 wheels whilst working in the office
  • A culture that encourages all ideas and opinions to be heard and considered
  • The Chalk + Ward “Culture Club” – opportunities and activities for us all to socialise and hang out
    together after work

If this sounds like the role for you, please submit your cover letter and C.V to or get in touch for further details.