Agency Account Manager


Salary Dependent on Experience 

Commencing asap


Would you like to be part of a work family that genuinely look after their own? Do you want to feel motivated and that your voice is valued and respected? Do you enjoy bouncing ideas around, sharing knowledge and learning from others? Do you get a buzz out of being creative?

If you answer yes to these questions, then check us out!

We’ve been established for over 22 years and in this time have maintained being the largest independent advertising and marketing agency in the region, something we’re super proud of. We’ve secured this position by nurturing successful partnerships with our clients and delivering the best service levels! Outstanding client service doesn’t just happen overnight, it always needs continual investment and a lot of passion from our team to deliver.

Strategic thinking and commerciality are at the heart of everything we do and is something which has differentiated us since the day we set up the agency! To stay ahead of the curve, we encourage accelerated learning and training throughout the team, and work collaboratively to share knowledge so that our clients continue to trust and respect our marketing skills. In doing so, we’re able to offer clients the opportunity to have a single agency capable of the highest levels of skill in every specialism.

We have a mix of clients from many different sectors and industries, ranging from regional to international. No day is ever the same at Chalk + Ward and there are always new challenges to face – which we love!

Our team is what makes us, and the agency is going from strength to strength. If you’d like to be a part of our journey, then please read on!


This is a mid-level position with implementation, project management and ball juggling required as well as a need to advise clients and think strategically. It would suit someone with a couple of years of account management under their belt and a good understanding of the marketing industry – someone who can manage a small portfolio of clients, contribute effectively to meetings, and consider client projects from a strategic point of view but also happy and able to support Directors with implementation of larger accounts.

We’re looking for someone with a strong understanding / experience of social media, including knowledge on the different platforms and how they can be best utilised, content planning, content writing, campaign ideas, etc.

Key Responsibilities:

  • Managing own set of clients with full responsibility of client servicing and account growth
  • Supporting Directors on larger accounts to implement strategies and plans
  • Management of projects from start to finish, including coordinating internal teams and third parties to deliver projects on time and on budget
  • Costing jobs and managing account profitability
  • Liaising with third party suppliers, negotiating rates and booking work
  • Finance admin including estimates, POs, invoices, and forecasts


The successful candidate will need to demonstrate:

  • Account Manager or Marketing Manager level experience (client or agency side – preferably min. 2 years)
  • Knowledge of the full marketing mix
  • Experience in managing social media for clients
  • Commercial thinking for clients and for Chalk + Ward
  • Ability to multi-task clients and deadlines
  • Experience in providing the best in client servicing
  • Excellent attention to detail
    Strong verbal and written communication skills
  • Understanding of budgets, forecasts, and P&L
  • Computer literate (Word, PowerPoint, Excel)
  • Ability to lead client meetings
  • Full driving licence
  • Genuine desire to be a part of our team


The following experience is desirable but not essential as training can be provided:

  • Sage knowledge
  • Media planning / negotiating / buying
  • Print processes and procurement


Personality wise, we’re looking for someone with the following attributes:

  • Confident, with a genuine and down to earth approach
  • Supportive team player with a positive and creative outlook
  • Passionate about marketing and our industry
  • Effective time manager and able to juggle and prioritise workload
  • Excellent attention to detail and process management
  • Can-do attitude with an ability to hit the ground running
  • Stays calm under pressure


As much as we’re passionate about our clients and what we do, we’re equally as passionate about our team.

We’re really pleased this was acknowledged by winning both “Employer of the Year” at the 2018 Venus Devon & Cornwall Awards and the “Wellbeing” category at the Space Awards in November 2018. We want our new Account Manager to support wellbeing in the agency, because by doing so we all play our own part in a thriving, happy and motivated working environment, which is something we consider important for everyone here at Chalk + Ward.

Of course, we always believe in being professional, but we never lose sight of the fact we work in a fun and innovative industry. A happy team means happy clients.

We offer:

  • 20 days annual leave plus bank holidays, rising to 22 days after 5 years’ service
  • In addition, we also gift 3 extra days holiday to enjoy over the Christmas break. We think it’s important that everyone gets a well-earned rest over the festive period to spend quality time with friends and family
  • Free parking at our beautiful city centre location – this can also be used out of hours which is so handy when visiting town!
  • Summer and Christmas parties where we gift extra time off for the team to get together and have loads of fun!
  • Hybrid approach to working with a minimum of 3 days in the office to collaborate, communicate, get creative and socialise! Tuesdays and Thursdays are mandatory days in the agency as the full team are in, the third day can be flexible to suit your needs
  • Flexible working hours when required on ad hoc basis to support with childcare, appointments, and your wellbeing
  • Support and investment to help put you through Chartered Institute of Marketing training
  • Further online training courses and webinars to help support learning and development where we encourage time out each month to undertake
  • We were the first small business in the South West to sign up to the ‘Time to Change Employer Pledge’, demonstrating our commitment to ending mental health discrimination in the workplace and making sure that employees who face these problems feel helped and supported, We have an open door policy to chat and share anything that might be causing you upset or worry and we’ll provide the support you need to help get through any challenging times
  • Quarterly ‘Career Conversations’ to ensure that your career is progressing in the way you want it to
  • To support our green creds, we have a Cycle to Work scheme and a bike rack to securely store your two-wheels whilst working in the office
  • A culture which encourages all ideas and opinions to be heard and considered
  • The Chalk + Ward “Culture Club” – opportunities and activities for us all to socialise and hang out together after work!

If this sounds like the role for you, please submit your cover letter and C.V to or get in touch for further details.